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Esker DeliveryWare makes it easy to integrate best-practice sales order
management with SAP solutions. With the Order Management Module, SAP
customers benefit from end-to-end capabilities for receiving, entering
and tracking inbound customer orders — encompassing automated capture
and posting, dynamic work item task descriptions, routing for exception
handling and detailed reporting.
Esker DeliveryWare combines dynamic content capture with integrated
workflow and process tracking to help SAP customers address the
challenges of manual data entry, manual paper routing, lack of
coordination and lack of transparency within traditional customer order
processing as part of the order-to-cash cycle.
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How the Order Management
Module works
When a fax, email, paper or electronic order arrives, Esker DeliveryWare
captures data such as customer number, product part number and due date
for routing and indexing. No predefined templates are needed. Captured
data is validated against SAP master data, and then transferred to SAP
SD for order management.
The original sales order is directly linked to the new business
transaction, allowing users to view both documents without leaving the
SAP system. Confirmation can be automatically sent to the customer. From
SAP Content Server or other archive, process tracking with the Esker
DeliveryWare solution leverages SAP Workflow for process coordination
and control.
Key features of the Order
Management Module
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Automation of order details into your
SAP system
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Real-time availability of order status
and transaction data
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Automated work assignment and
prioritization
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Consistent processing rules
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Controlled exception handling for
canceled transactions and blocked invoices
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Order validation including side-by-side
view of original and captured data
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Duplicate order checking
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Process history and audit trail, with
continuous tracking of process data and status
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Central point of information for all
customer order management processes
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Flexible, automated task routing
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Minimized number of keystrokes to
complete order entry
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Dynamic work item descriptions and
titles
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Reports on process time and volume,
queued orders, exceptions and blocks, delivery dates
Benefits of order management
with Esker DeliveryWare
By taking keystrokes out of the process and bringing visibility to the
process, the Order Management Module delivers immediate additional
return on investment. SAP customers benefit from a fully optimized
process for faster order fulfillment and payment, more effective sales
administration and more satisfied customers.
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Lower order-to-cash process costs by up
to 70%
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Receive and enter vendor invoices up to
65% faster
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Improve cash flow and lower Days Sales
Outstanding
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Reduce stored data costs by electronic
archiving
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Increase data entry accuracy by as much
as 99%
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Reduce order errors and fulfillment
delays
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Help increase customer satisfaction
levels
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Free-up staff time by as much as 65%
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Ready access to information for
reporting and analysis to balance workloads and identify process
bottlenecks
Optimize inbound sales order
processing |
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