RightFax Support & Services
RightFax / Alchemy / Dialogic Support Plans
We offer customizable certified US based technical support (no outsourcing going on here). Support options include: Knowledge Center access, software media upgrades, remote access, 24x7x365 support, yearly E-Health Checks, and onsite services. With a yearly customer retention rate of over 99% and the recent announcement from OpenText naming Advantage Technologies 2011 Fax and Document Distribution Solutions Partner of the Year, we must be doing something right.
We provide value on your support renewals & software upgrades.
- Why wait in a queue when you can speak or email a real IT person? When surveyed, over 95% of our clients rated us "Outstanding" for both technical expertise and responsiveness.
- Leverage our buying power to get you great pricing. No one, and we really mean no one, gets better pricing from OpenText than we do!
- With over 14 years experience with RightFax we have proven technical expertise from planning system upgrades and migrations to designing high availability solutions. Let our staff work with you to map out your next upgrade with our best practices and avoid costly downtime with “undocumented” upgrade issues.
Professional Services
We provide professional services ranging from project planning, standby support, to system design and implementation.
Why have Advantage Technologies do your installation or professional services?
- Proven Expertise. Our VP of Technical Services installed the first high availability - clustered RightFax solution over 12 years ago and has never looked backed. His team now performs over 100 installs yearly. It is no surprise that IBM, Perot/Dell, Xerox and Capgemini (to name a few) regularly call Advantage Technologies to provide insight on RightFax, Fax Over IP (FoIP) and related integrations.
- Specialization. We made the decision years ago that if you want to be the best you have to specialize. We focus on Fax Servers, FoIP, E-Document Delivery, Capture, and Document Management solutions. Today, we are Certified Platinum Support Partner with OpenText and Certified Dialogic Partner.
- Results. Clients that work with us find a dedicated group of professionals ready to help your team move through projects as quickly as possible; while effectively communicating every step of the way. We utilize detailed Statements of Work (SOW) to insure all the details are Clearly noted before we start the project. Fixed fee engagements insure you get what you pay for…RESULTS
Fax-Over-IP (FoIP), Fax Gateways , Fax Virtualization, RightFax Shared Services, Least Cost Routing, Cisco Fax, Avaya, ShoreTel, Mitel, and MFP Fax integrations - This is the language we speak everyday with our clients. Call us at 866-730-1700 to speak with one of our Business Associates.
